Reference

How Your 123jili Account Is Governed

These terms set out the rules that apply when you open an account with us and use any part of the 123jili lobby — including deposits via bKash, Nagad or Rocket, gameplay, withdrawals and support requests.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesBangladesh-region access conditionsWithdrawal verification requiredTerms subject to change with notice
123jili How Your 123jili Account Is Governed
HOW WE PROTECT YOUR ACCOUNT

Security and Accountability Under These Terms

Wallet Identity Verification

We cross-check your bKash, Nagad or Rocket sender details against your registered account name on every deposit. Mismatches are flagged before funds are credited to your wallet.

Account Data Retention

We keep your account records — transaction history, wallet links, login logs — for as long as required under applicable compliance rules. You can request a summary through live chat.

Terms Change Notification

When these terms change, we update this page and may send a notice to your registered mobile number. Continuing to use your account after the update date counts as acceptance.

Dispute and Escalation Path

If you disagree with an account decision, raise it through live chat first. Unresolved cases are escalated to our compliance team, who review transaction records and contact you directly.

REACH OUR TERMS TEAM

Contact Us About These Terms

Team online

Live Chat

Open the chat icon inside your account dashboard. Our team handles terms queries, wallet verification holds and account-name mismatch cases through this channel.

Email Support

Send detailed terms or account-access questions to our support address. Include your registered mobile number and the wallet type — bKash, Nagad or Rocket — for faster handling.

Account Help Centre

The Help Centre inside your account lists step-by-step paths for wallet linking, identity confirmation and terms-related account actions you can complete without contacting support.

Common Questions About Our Terms

These terms apply to anyone who opens an account with 123jili. Access and eligibility depend on your local law and the eligible regions we serve — check your local rules before registering.

No. Our terms require that the wallet you deposit from is registered in your own name. Sending from another person's bKash, Nagad or Rocket account may trigger a verification hold on your deposit.

Our team places a verification hold on the transaction. Contact us via live chat with your account details and wallet confirmation. We resolve these cases before releasing funds to your account balance.

Raise a wallet-change request through live chat. You will need to confirm your identity before we update the linked Rocket, Nagad or bKash account. This step protects your withdrawal destination.

Start with live chat — describe the decision and provide your account details. If the matter is unresolved at that stage, our compliance team reviews the transaction record and responds directly to you.

We post the revised terms on this page and may send a notification to your registered mobile number. Using your account after the update date means you have accepted the new conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.