Reference

How 123jili Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data transparencyYour right to request data accessBangladesh-relevant jurisdiction note
123jili How 123jili Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption across every page — from your login screen through to the payment confirmation step after a bKash or Nagad deposit. Account passwords are stored in hashed form and we never display them in plain text. Cookies are categorised as essential, functional and analytical; you can adjust non-essential cookies through your browser settings at any time without losing your account session.

Encryption at Every Step

SSL encryption covers your login, account wallet view and every payment screen — bKash, Nagad and Rocket transfers are all protected during transmission.

Cookie Control

We use essential cookies to keep your session active and analytical cookies to improve load times. Non-essential cookies can be switched off in your browser without affecting account access.

Data Retention Policy

Account and transaction records are retained for the period required by applicable law in your eligible region. After that period, data is deleted or anonymised in line with our internal retention schedule.

Access and Correction Rights

You can request a copy of your stored data or ask us to correct inaccurate details at any time. Submit the request through live chat or the Help Centre form in your account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you need to request a copy of your data, ask us to delete an account record, or raise a concern about how a bKash or Nagad transaction was logged, our support team handles privacy requests directly. Reach out through any of the channels below and we will confirm receipt and respond within the timeframe applicable to your request type.

Live Chat Open the chat widget from any lobby page. Describe your privacy request clearly — include your registered email and the wallet type (bKash, Nagad or Rocket) if relevant.
Email Support Send your data request or privacy concern to our support email. We acknowledge every message and route privacy-specific queries to the right team without delay.
Account Help Centre Log in to your account and navigate to the Help section. You can submit a formal data request form there, which creates a tracked ticket on our end.

Common Questions About Your Privacy on 123jili

These are the questions we hear most often about data handling, account records and your rights as a registered user. If your question is not covered here, contact our support team directly through live chat or email.

We store your name, email, contact number and date of birth from registration. We also keep payment references from bKash, Nagad or Rocket transactions for verification and dispute resolution.

No. Payment wallet details you submit — whether bKash, Nagad or Rocket — are used only for transaction verification and are not shared with any third party outside of essential payment processing.

Yes. Submit a data access request through the Help Centre form in your account or via email support. We will compile and send your data within the period required by applicable law.

Contact us through live chat or email with a deletion request. We will process it subject to any mandatory retention obligations under the law of your eligible region — some transaction logs must be kept for a defined period.

We use essential cookies to keep your session active and optional analytical cookies to improve lobby performance. You can disable non-essential cookies in your browser settings without losing access to your account.

Access and eligibility depend on your local law and the eligible regions we serve. This policy governs data handling for all registered accounts, but you should confirm that use of the platform is permitted under the laws of your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.