Reference

Our Legal Terms and What They Mean for You

123jili operates under a defined legal framework that sets out how your account, your funds and your data are handled.

Account Eligibility by RegionPolicy Applies to bKash, Nagad, Rocket TransactionsGoverned by Applicable JurisdictionUser Rights Clearly StatedContact Path for Legal Queries
123jili Our Legal Terms and What They Mean for You
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Account security and data handling sit at the centre of our legal obligations to you. We use SSL encryption across all account pages, and any sensitive data — including wallet verification details for bKash, Nagad or Rocket — is stored in encrypted form and never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or submit a deletion request through the process described in your account settings.

SSL Encryption on All Account Pages

Every account page, including the wallet and transaction screens where bKash and Nagad details appear, runs over SSL. Your session data is not retained after logout.

Wallet Verification and Data Retention

When you verify a Rocket, Nagad or bKash wallet for withdrawals, we retain only what is required to process and audit that transaction. Retention periods are set out in our data policy.

Your Right to Access and Correct Data

You can request a full export of your account data at any time. Corrections to inaccurate personal details can be submitted through live chat or the policy email contact.

Cookie Use and Preference Controls

We use functional and analytics cookies. The cookie preference panel is accessible from the footer on every page. Withdrawing consent for non-essential cookies does not affect your account access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific legal query — about your account terms, a transaction dispute involving bKash or Nagad, or a request to review how your data is held — there are direct contact paths available. We route legal and policy queries separately from general account support so they reach the right team without delay.

Team online

Live Chat Support

Reach our support team through live chat on the 123jili site. For legal queries, state your account ID and the specific policy section in question so the team can respond accurately.

Email for Policy Queries

Send formal legal requests, data queries or dispute notices to our policy email address shown in your account settings. We aim to acknowledge within one working day.

Account Help Centre

Your account dashboard includes a Help section with links to current policy documents. If you made a Rocket or Nagad deposit that is under dispute, start the query from that transaction record.

Common Legal Questions from Bangladesh Accounts

These are the questions we receive most often about our legal terms, account eligibility and how policy applies to local payment methods like bKash, Nagad and Rocket. If your question is not answered here, use the legal contact path in the section above.

Yes. Your eligibility to access 123jili depends on the law in your specific region. Where local law restricts online gaming, those restrictions apply regardless of our platform terms. You must confirm eligibility before opening an account.

They are. All wallet-based transactions — whether through bKash, Nagad or Rocket — fall under the same account policy as any other deposit or withdrawal method. No separate legal standard applies to mobile wallet activity.

Submit your dispute through the policy email address shown in your account settings, referencing your account ID and the relevant transaction or decision. Our policy team reviews disputes separately from routine support queries.

Yes. Send a data access request via the policy email contact or through live chat. We will provide a structured export of the personal data associated with your account, in line with our data retention policy.

When you close your account, we retain transaction records and identity verification data for the period required by our legal obligations. Data not subject to mandatory retention is deleted according to our stated schedule.

Any material update to our legal terms is communicated to your registered contact — the email or mobile number linked to your 123jili account. Continued use of the platform after notice is treated as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.